RETURNS
A return authorization is required on all returns. Simply click the link provided above and follow the steps to obtain a return authorization and a prepaid return label. All returns are subject to a restocking fee of $7 per order which will be deducted from your refund.
REFUNDS AND CREDITS
Refunds and credits will be applied to the original method of payment upon receipt of all items and confirmation of their condition. The typical turnaround time for processing refunds and credits is 5-7 days once we receive the item(s). Initial shipping and handling charges are non-refundable unless an item is damaged or defective. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue a gift card or credit.
Please feel free to email orders@frostiezofficial.com.